Written by Joanne Sacco

The IT Professional’s Guide: Managing Stakeholder Expectations

There’s no doubt about it – managing expectations can be hard.
But not managing them can be far worse.
If you don’t properly manage stakeholder expectations it can result in your team delivering a product that your customers don’t even want. Or it may result in your team rapidly losing focus or motivation, even losing the confidence of your peers or managers.
However, there are clear steps that you can take that will not only help you keep stakeholders happy but will at the same time assist you in better understanding your own projects and delivering better outcomes.
By implementing the six strategies in this guide, you will find that the entire project management process can be more clearly defined and you will be able to more effectively identify risks, avoid conflicts, solve problems, and deliver on project goals.
Good stakeholder management is essential because it forms the basis of effective project relationships.
This means not only identifying all your stakeholders but also understanding their particular communication needs at various points in the project. This includes seeking feedback on each stakeholder’s needs early on in the project, maintaining communication throughout the project (including during ups and downs) to create a sound relationship, and understanding how their work and unique challenges both contribute to the ultimate project’s success.
Get the full The IT Professional’s Guide: Managing Stakeholder Expectations here.

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